Refund & Cancellation Policy

Last Updated: November 1, 2024

Policy at a Glance

Refund Timeline:Processed within 5-7 business days to the original payment source.
Cancellation:Instant. Access continues until the billing cycle ends.
Product Type:Digital SaaS License (Non-tangible irrevocable goods).

At CreatorBeeHive, we strive to provide a seamless SaaS experience for our merchants. As we offer digital software services, our policy is designed to be fair to both our customers and our business operations.

1. Cancellation Policy

You are free to cancel your monthly subscription at any time via the Merchant Dashboard.

  • **How to Cancel:** Go to Settings > Billing > Cancel Subscription.
  • **Effect of Cancellation:** Your account will remain active until the end of the current paid billing period. Afterward, your account will downgrade to a "Read-Only" state, and automation features will pause.
  • **Data Retention:** We retain your configuration data for 90 days post-cancellation, after which it may be permanently deleted.

2. Refund Policy for Digital Goods

Since CreatorBeeHive provides non-tangible, irrevocable digital goods (software licenses and immediate access APIs), we generally do not issue refunds once the order is confirmed and the product access is sent.

However, we realize that exceptional circumstances can take place. We DO honor refund requests for the following specific reasons:

  • ✓
    Non-delivery of product: If you do not receive the activation email or dashboard access due to a mailing issue or server failure on our end.
  • ✓
    Major Technical Defects: If the automation bot fails to function as described and our support team is unable to resolve the issue within 48 hours.
  • ✓
    Duplicate Payment: If you were accidentally charged twice for the same billing cycle.

3. Refund Timeline & Method

If your refund request is approved by our billing team:

  • **Processing Time:** Refunds are processed within 5-7 working days from the date of approval.
  • **Credit Timeline:** Depending on your bank, it may take an additional 2-3 days for the amount to reflect in your statement.
  • **Method:** Refunds are strictly credited back to the original source of payment (Credit Card, UPI, or Net Banking) used during the transaction. We cannot refund to a different account.

4. Chargebacks & Disputes

We urge you to contact us directly before initiating a chargeback with your bank.

  • We are committed to resolving legitimate issues amicably.
  • Filing a chargeback without contacting support first will result in the immediate suspension of your account and a ban from using our services in the future.

5. Contacting Billing Support

To request a refund or report a billing issue, please contact us immediately:

Email: [email protected]

Subject Line: Refund Request - [Your Transaction ID]

Required Details: Please include your registered email address and a screenshot of the payment receipt.